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The ACMA proposes to amend Do Not Call Register fees and remake determinations. Read the consultation paper and send us your comments.

Permitted calls during an election

You might receive calls during an election.

What calls can you receive?

During an election, you might receive campaign calls from political parties, independent members of parliament, candidates for election, or interest groups seeking to influence your voting behaviour or promote a particular political party, candidate or issue.

Some calls, made in connection with election campaigns, are covered by the Do Not Call rules, others are not.

If the individual calling you is providing you with information about a particular issue and they are not trying to sell you something, solicit donations or asking for your opinion, the call is allowed to be made, even to numbers on the Do Not Call Register.

The ACMA has no role in regulating calls that are not commercial in nature and is not able to prevent you from receiving these calls and cannot investigate the caller. It is not relevant whether calls are made by live operators or use recorded messages.

If you do not wish to listen to someone talking about election issues, you should hang up the phone.

What type of calls are covered by the rules?

Opinion polling calls and calls from political parties, independent members of parliament, or candidates for election that contain a commercial element—that is, they are trying to sell you something or are seeking donations, are permitted by the Do Not Call rules and may be made even if your number is listed on the Do Not Call Register.

Although the calls are permitted, they are still subject to strict rules. These are detailed in the Telemarketing and Research Calls Industry Standard which establishes how and when the calls may be made.

You can complain about polling or a call from a political party soliciting funds if:

  • the caller does not identify themselves and the organisation that authorised the call
  • the caller does not enable the display of their phone number on your phone
  • the caller does not terminate the call when you ask
  • you receive a call outside the following hours:

 

 Type of Call  Weekdays  Saturday  Sunday  National Public Holidays
 Telemarketing  9:00am - 8:00pm  9:00am - 5:00pm  No calls allowed  No calls allowed
 Opinion polling  9:00am - 8:30pm  9:00am - 5:00pm  9:00am - 5:00pm  No calls allowed

 

 

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