Telemarketer Access Portal

Important change to payment: prepaid subscriptions from 8 April 2013

Any new subscription purchased from Monday 8 April 2013 will have to be paid for before it can be used to wash numbers against the Register. For more information about the new payment system please go to Prepayment FAQs.

Welcome

This site contains information and services for the telemarketing and fax marketing industries to assist them to meet their obligations under the Do Not Call Register Act 2006.

If you are a consumer and want to register your telephone or fax numbers or to make a complaint, please go to our consumer site.

Telemarketers and/or fax marketers can use this website to:

About the Do Not Call Register Act 2006

Under the Do Not Call Register Act 2006 (the Act) telemarketers and fax marketers must not contact numbers registered on the Do Not Call Register.

The Act contains some limited exemptions for calls and faxes defined as designated telemarketing calls or as designated marketing faxes, or where consent has been given.

Telemarketers and fax marketers need to create an account so they can access the Do Not Call Register to check (or "wash") their contact lists against the numbers listed on the Do Not Call Register. Fees generally apply for checking numbers. Once contact lists have been washed, businesses will be able to identify:

Breaches of the Act

Any business or person that makes a telemarketing call or sends a marketing fax, or causes a call to be made or a fax to be sent to a number on the Do Not Call Register, may be in breach of the Act and could face penalties and enforceable undertakings.

A person may also face pecuniary penalties under the Act if they:

The Industry Brochure on the More Information page is a handy reference for all telemarketers and fax marketers.