Telco Blue warned about telemarketing breaches
31 January 2014
Telecommunications provider Telco Blue Pty Ltd has received a formal warning for making telemarketing calls to numbers on the Do Not Call Register.
The warning follows an Australian Communications and Media Authority investigation that found Telco Blue engaged third-party call centres to make the calls. However, its oversight of these centres was insufficient to ensure they did not make calls to numbers on the register.
‘This case is a further reminder that a business commissioning a call centre is responsible if the centre fails to adhere to Do Not Call rules,’ said ACMA Chairman, Chris Chapman.
‘The ACMA is concerned that a business model adopted by some telecommunications providers relies on creating large incentives for third-party call centres to achieve sales,’ he added. ‘Without effective compliance processes, this unfortunately can encourage those centres to call numbers on the register.’
The sanction of a formal warning recognises that Telco Blue has now ceased all telemarketing sales activities and closed down all its sales channels with third party dealers.
According to ACMA research conducted in 2011, 88 per cent of people with registered numbers on the Do Not Call Register (DNCR), reported a significant reduction in unsolicited telemarketing calls.
It is illegal for telemarketers or fax marketers to contact people who have registered their mobile, fixed line or fax numbers with the DNCR.
Under the Do Not Call Register Act 2006, some organisations – including public interest organisations are exempt. These include charities, religious organisations and social researchers. For more information click here.
To lodge a complaint or for more information on how to complain effectively. Click here or call the DNCR on: 1300 792 958.
The ACMA is Australia's regulator for broadcasting, the internet, radiocommunications and telecommunications. The ACMA's goal is to make communications and media work in Australia's public interest. We engage users and providers in a dynamic, changing environment. For more information www.acma.gov.au