Numbers on Do Not Call Register now permanent

27 April 2015

 Life is easier for Australians wanting to opt-out of unsolicited telemarketing calls, as registrations of numbers on the Do Not Call Register are now permanent.

‘This means that the more than 10 million numbers currently on the Register will never need re-registering,’ said ACMA Chairman, Chris Chapman.

‘For anyone wanting to opt out of unsolicited telemarketing calls and marketing faxes long term, any new registrations will also be valid permanently.’

Under previous arrangements, registrations of numbers expired after eight years, meaning numbers had to be re-registered. This is no longer the case.

According to ACMA research, the Register is working. Nearly 90 per cent of people on the Register reported a material reduction in unsolicited marketing calls after registration.

The Register is not, however, designed to stop or reduce scam calls so Australians are encouraged to be cautious when receiving unsolicited calls.

Australian mobile and landline phone numbers used primarily for private or domestic purposes, as well as fax numbers, are eligible to be registered.

Registering numbers on the Do Not Call Register is quick, free and easy, taking just a few minutes. Visit www.donotcall.gov.au or call 1300 792 958.



According to ACMA research conducted in 2011, 88 per cent of people with registered numbers on the Do Not Call Register (DNCR), reported a significant reduction in unsolicited telemarketing calls.


It is illegal for telemarketers or fax marketers to contact people who have registered their mobile, fixed line or fax numbers with the DNCR.


Under the Do Not Call Register Act 2006, some organisations – including public interest organisations are exempt. These include registered charities and social researchers. For more information click here.


To lodge a complaint or for more information on how to complain effectively. Click here or call the DNCR on: 1300 792 958.



The ACMA is Australia's regulator for broadcasting, the internet, radiocommunications and telecommunications. The ACMA's goal is to make communications and media work in Australia's public interest. We engage users and providers in a dynamic, changing environment. For more information www.acma.gov.au

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