Eco Star penalised for calling consumers on the Do Not Call Register

Eco Star Double Glazing Pty Ltd, a window and door glazing company, has paid a $25,200 infringement notice for calling numbers on the Do Not Call Register without consent.

This follows an investigation by the Australian Communications and Media Authority into consumer complaints about Eco Star’s telemarketing practices. The investigation found that Eco Star had initially obtained consent for its telemarketing activities but that the consent had lapsed for a majority of the numbers called.

‘Telemarketers must be aware that consent given expressly by consumers expires after three months, unless the person has specifically agreed to a longer period,’ said ACMA Chair, Nerida O’Loughlin.

‘The ACMA has been targeting consent-based telemarketing and electronic messaging practices, following high levels of consumer concern. This is one of a number of investigations finalised under the campaign,’ Ms O’Loughlin added.

The penalties for breaching Australia’s telemarketing rules can be serious for businesses. Where businesses are found to be breaking the rules, the ACMA can seek a civil penalty and/or injunctions from the Federal Court; give an infringement notice; accept a court enforceable undertaking; or issue a formal warning.

To join the register or to make a complaint about receiving unsolicited telemarketing call 1300 792 958 or register online.

For media enquiries, please contact:

0438 375 776

Please sign in to your access-seeker account.

If you don’t have an account you can create one.

All fields marked with * are mandatory

Sign in

This account has been locked and a password reset is required.

Select the reset password button below and an email containing reset instructions will be sent to the email address associated with this account.

If you do not receive an email or the email address is no longer active please call 1300 785 749 for assistance.

Please enter the account email address:

All fields marked with * are mandatory

Password reset

An email will be sent with instructions on how to reset your account password.

Wait - I remember my password now!