Do Not Call Register

Telcos are on notice: the ACMA has told telco providers to lift their game when it comes to the proper handling of customer complaints. ‘Consumers have a right to expect that complaints to their telco provider will be heard, acknowledged and answered,’ said ACMA Chair Nerida O’Loughlin. ‘It’s unacceptable for customer complaints not to be dealt with promptly.’ This comes after an ACMA investigation found an Australian telco contravened multiple provisions of the Complaints Handling Industry Standard. If consumers feel their complaint is not being heard, they can escalate it to the Telecommunications Industry Ombudsman by calling 1800 062 058. Read our tips and advice on how to make and resolve a telco complaint: https://www.acma.gov.au/theacma/phone-service-complaints

Australian Android users are warned not to download mobile apps from third party app stores following reports of malware known as ‘Agent Smith’ infecting 25 million Android devices globally.

Do you use the ACMA website to find information about spam, TV or radio reception, broadcasting rules or radcomms licences? We’re building a new website to improve the way you find and use our information and services. Explore our beta site to test our first few services. https://beta.acma.gov.au/