Foxtel pays $25,200 for telemarketing breaches

Foxtel Management Pty Ltd has paid a $25,200 infringement notice for breaching laws that require telemarketers to end a call immediately when asked.

Foxtel Management Pty Ltd has paid a $25,200 infringement notice for breaching laws that require telemarketers to end a call immediately when asked.

An ACMA investigation found that Foxtel continued to sell its products and services within calls after consumers indicated they wanted to end the calls. The ACMA also found Foxtel did not have adequate contractual arrangements in place with a call centre it used.

‘Consumers have the right to end a telemarketing call at any time during the call. It’s unacceptable for a call to continue once someone has indicated they want it to stop,’ said ACMA Chair Nerida O’Loughlin.

‘The ACMA will act when aggressive marketing practices don’t meet acceptable standards,’ said Ms O’Loughlin.

This year, the ACMA has cracked down on businesses breaking telemarketing laws. Businesses have paid a total of $368,400* in infringement notices.

‘Telemarketers are on notice to listen and respond appropriately to consumers and take their obligations seriously,’ added Ms O’Loughlin.

The Telemarketing Industry Standard sets out minimum obligations for all telemarketing calls that set out clearly permitted calling times, the information to be provided during calls and when calls must be terminated.

Penalties for businesses in breach of Australia’s telemarketing laws, include formal warnings, infringement notices or action in the Federal Court.

Help reduce unwanted communications:

  • report breaches to the ACMA
  • reduce telemarketing by putting your number on the Do Not Call Register
  • sign-up to the ACMA’s e-bulletin on telemarketing compliance
  • learn more about the Telemarketing Industry Standard

For media enquiries, please contact:

0438 375 776 

media@acma.gov.au

Please sign in to your access-seeker account.

If you don’t have an account you can create one.

All fields marked with * are mandatory

Sign in

This account has been locked and a password reset is required.

Select the reset password button below and an email containing reset instructions will be sent to the email address associated with this account.

If you do not receive an email or the email address is no longer active please call 1300 785 749 for assistance.


Please enter the account email address:

All fields marked with * are mandatory

Password reset

An email will be sent with instructions on how to reset your account password.

Wait - I remember my password now!