Lodge a complaint

Complaints can be made by completing the online complaint form or by calling us on 1300 792 958.

Before you lodge a complaint, you may have a question that can be answered by our consumer overview or frequently asked questions.

You are eligible to lodge a complaint if:

  • your number has been on the Do Not Call Register for more than 30 days and you receive an unsolicited telemarketing call or marketing fax
  • If you receive a telemarketing call (even if your number isn’t on the Do Not Call Register):
    • before 9 am or after 8 pm on weekdays
    • before 9 am or after 5 pm on Saturdays
    • anytime on a Sunday or a national public holiday
  • the caller refuses to give you information about the organisation responsible for the call or how the caller obtained your number.

 

Lodge a complaint

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