Complaints can be made by completing the online complaint form or by calling us on 1300 792 958.
You are eligible to lodge a complaint if:
- your number has been on the Do Not Call Register for more than 30 days and you receive an unsolicited telemarketing call or marketing fax
- If you receive a telemarketing call (even if your number isn’t on the Do Not Call Register):
- before 9 am or after 8 pm on weekdays
- before 9 am or after 5 pm on Saturdays
- anytime on a Sunday or a national public holiday
- the caller refuses to give you information about the organisation responsible for the call or how the caller obtained your number.
Lodge a complaint